diicouemove web store FAQ section

We currently accept payment via PayPal. It is the most common way of sending payments online and are therefore trusted by millions of people worldwide. You will be able to pay using your credit or debit card using PayPal, or withdraw some money from your bank account if you do not have a credit card. help link: https://www.paypal.com/us/cgi-bin/helpweb?cmd=_help 1.Log in to your PayPal account. 2.Click the Add Checking Account link in the Activate Account box. 3.Fill out the Add Bank Account form. 4.Click Add Bank Account. 5.You are now able to withdraw funds from your PayPal account to this bank account. To use your bank account to fund payments or add funds to your PayPal account, you must first confirm your bank account. If your bank qualifies for instant bank confirmation, you will have two options to select from: Instantly confirm your bank account online - If you have online access to your bank account, you can enter your login to confirm your bank account. This process takes about two to three minutes. If your bank does not have online access or does not qualify for instant confirmation, follow the steps below to confirm your bank account by random deposits - PayPal sends two deposits to your bank account. The amounts are between $0.00 USD and $0.99 USD. After two to three business days, contact your bank to find out the amounts. To complete the process, Here's How: Log in to your PayPal account. Click the Profile subtab. Click the Bank Accounts link in the Financial Information column. Click Confirm. Enter the two amounts in the boxes provided. Click Submit. If the amounts are correct, your bank account will be confirmed. Following is how to pay with Paypal. you can use your credit or debit card to make a PayPal payment? You can choose your credit or debit card as your payment methods when you send a PayPal payment. Click the Change link when sending a payment. Note: If there is enough money in your PayPal balance to cover the payment, you cannot use your credit or debit card as a payment method for that payment. If you do not have a PayPal account, you can enter your credit or debit card information during the checkout process to complete the payment. You can use Visa, MasterCard, Discover, and American Express with PayPal. Plus, when you pay with PayPal, you don't expose your credit card number to merchants. I'm worried about using my debit or credit card to pay online, is it safe? Our payment gateways offer the best in SSL encryption and process hundreds of thousands of transactions daily, so you can rest safe in the knowledge that your banking details are being transferred safely and securely. Please note, your card details are handled solely by either of these sites. At no point do we at amazool.com keep your card data on file. In the unlikely event of any problems, both sites offer fantastic customer support and will do everything in their power to help you resolve any complications. We will also help in any way we can. I don't have a PayPal account and I do not wish to make one, can I pay some other way?Good news, it's not necessary to register an account on either of these sites. PayPal offers a completely secure payment without having to log in. Where do I send my payment to?Payment should be made during checkout. However, if there are any problems getting your payment to us, please use the contact forms provided to get in touch, we'll do our best to help you. How do I place an order?1.click button "add to cart" (if you want to order more,please change the quantity and click button "update the cart") 2.click button "check out" 3.if you don't plan to register click button "i don't plan to login,directly purchase" or register a new account 4.fill your delivery information then click "ship according to this address" 5.select shopping method 6.select payment method,we just accept paypal payment method only 7.click "confim order" 8.click "pay in paypal immediately" 9.log in to paypal and complete payment

The default of the quantity ( Qty) is 1piece. If you only want to buy 1 piece of article, you can choose the desired article and click “Continue Shopping” or “ Checkout”; if you want to buy a large quantity of articles, you can choose the desired article firstly, but please pay attention to the next step, you should change the number of the Qty and click “Update” to update the data, if it’s working, you can further click “Continue Shopping” or “ Checkout”. Can I pay by cash or by cheque/check?Unfortunately not. We do not accept payment by either method. Also, it is extremely unsafe to send cash through the postal system and therefore we do not recommend it. Do I have to pay for delivery? And if so, how do I pay?The prices you see on the products has included the flat delivery costs.not included the express delivery costs However, we offer a free shipping method on a large number of items. Please see our relevant website pages for further information or contact us for the bulk orders before pay to us. We also offer a different number of shipping options including express delivery, the cost of which will be calculated and charged at checkout. How is sales tax and/or VAT paid? The product prices you see on amazool.com already include such taxes and the final price you pay at checkout will be final. However, please be aware that some countries may charge a customs import duty tax that you may have to pay, please check with your local customs office for further information. How can I cancel my order? We are unable to cancel orders once you have made payment. After an order has been paid, it is sent to our warehouse where our automated dispatch process begins and we are unable to interrupt this process. Can I view an item before I purchase it?As we are an online retailer, we do not have a shop or show room to display items before purchase. For this reason we always try to include as much information as possible in our product listings. If you do have a specific question about an item, please contact us and we will be happy to help. I don't want to register an account at Amazool.com. Can I checkout as a guest?Absolutely. However, we strongly advise you to open an account with us. It takes just seconds to register, and brings you a whole host of benefits such as being able to track your orders.If you would rather checkout as a guest, please just checkout as normal and follow the on-screen instructions. Can I change my delivery address?Sure you can. For your convinience, we allow you to save several delivery addresses to your account. Just go to your My Account page and from there you can alter your delivery addresses in your Address Book. Please note however, you are unable to change the delivery address of an order once it has been dispatched. If however, if your order has not yet been processed and you would like to change the address, please contact us at your earliest convinience to ensure we can make the necessary changes in time.

1.click button "add to cart" (if you want to order more,please change the quantity and click button "update the cart") 2.click button "check out" 3.if you don't plan to register click button "i don't plan to login,directly purchase" or register a new account 4.fill your delivery information then click "ship according to this address" 5.select shopping method 6.select payment method,we just accept paypal payment method only 7.click "confim order" 8.click "pay in paypal immediately" 9.log in to paypal and complete payment

Has my order been dispatched yet? Please click here to check your order status. If you have any concerns that are not addressed here, please raise a ticket with us by clicking here to get in touch. What delivery companies do you use? We use three different couriers. We use Hong Kong Airmail for standard shipping, which will be delivered in your country by your local or government postal agency, such as USPS, Royal Mail etc. We also use either DHL or UPS or EMS for express shipping. You may choose what courier you wish to use during checkout. Please note that delivery costs will differ depending on the options you choose and the cost of the items you are paying for. How can I track my delivery?If you chose standard or free shipping, unfortunately your item cannot be traced once it has been dispatched. The postal service does not provide tracking details for these packages and neither we nor yourself can track them once they have left our warehouse. However, if you do have any concerns not related to tracking, please raise a ticket with us by clicking here to get in touch. Packages sent using registered or express shipping can be traced using the tracking/consignment numbers you were provided with in the product dispatch e-mail, or by visting your Completed Orders page in your My Account section. Please use the following websites to track your items, for Hong Kong Post please click here, for DHL packages please click here and for UPS packages, please click here. When tracking registered airmail via Hong Kong Post, please allow up to 7 working days for details to appear in the system. If you are asked for an Enquiry Reference Number it usually means details of your package are not yet available, so please try again in a few days time. Can I swing by and pick up my order? As our items are dispatched from our warehouse in China, we do not allow for pick up. What a shame though, we'd love to see you! What countries do you ship to? We ship worldwide. There may be particular locales that we might require additional information to ship to, however, if such a rare event were to occur, we will get in touch with you as soon as possible. Can you please declare my item at a specified rate so I can avoid any import duty charge? We will always do our best to help you regarding your countrys local import regulations but it may not always be feasible to declare such a low value on an order. Some packages are subject to inspection once they enter their destination country and if the customs officers decide a package is worth more than has been declared it may be either confiscated, delayed or even returned back to us. Please leave any requests in the comments section of your order.

You may return any defective item within 30 days of delivery for a full refund or an Exchange. Items should be returned in their original product packaging. Customer need to send the products back to us, when we receive the original products, we will refund full money to your PayPal Account within 24 hours. If we accidentally included an incorrect product in your order, you may send it back to us in order to get a refund or an exchange. The exchange or refund will be effective as soon as we receive the parcel. If you returned 100% of the order contents and wishes to get a refund, we will refund the original shipping costs too, otherwise we will only refund the value of the product(s) you returned to us. In addition, we will refund the shipping costs that you paid for sending the product back to us, but we will only accept to do so if you sent the parcel using standard shipping. Express or fast shipping will not be refund. We will only refund up to £5 on return shipping costs. An official invoice from the carrier must be provided in order for you to obtain the refund. In the case of a product exchange, we will refund the return shipping costs in the same manner, and you will receive a new parcel without having to pay the shipping fee again. We will only use regular shipping to send a replacement product to you, unless you are willing to pay for the express shipping fee, in which case you should contact our customer support. We will not accept to exchange or refund a product if it was damaged or broken by you or if it suffered damage anything directly or indirectly caused by you. To establish whether or not you may return a product to us, please contact our customer support. Replace and Exchange Products with quality problem in 30 days of delivery can be returned for replaced. Customer need to send the products back to us, when we receive the products, we will replace new ones and ship back. We will pay shipping fees for the replaced products we ship to the customer. Your Attention: Placing an order on Amazool.com implies that you are fully aware of these conditions and that you agree with them without reserve. 6 months warranty Almost all the products we sell on Amazool.com are subject to a 6-months warranty. Only a few select products are not eligible to the 6-months warranty: replacement screens and screen protectors any refurbished product we may sell. All the products we sell are 100% new unless specifically mentionned on the product description page. The products listed above do not benefit from the 6-months warranty but still fall under the 7-days return policy. The conditions for returning a product are as follows: We will exchange or fix products that fall under the 6-months warranty if the product ceased to function or suffered from a manufacturing defect appearing within the 6 months period after the order is shipped. We will not accept to exchange or fix a product if the damage was caused directly or indirectly by you. In order to establish whether or not you may return the product to us, please contact our customer support. If the customer support department authorizes it, you may return the product. Upon receiving the product, we will send you a new one or take some time to fix your product. The shipping costs for returning the product to us are not subject to refund. You will not need to pay any additional fee for us to ship your new parcel, however we will send it using standard shipping. Should you wish to receive it quicker, please contact us to arrange the payment of the express delivery fee. Placing an order on amazool.com.com implies that you are fully aware of these conditions and that you agree with them without reserve. For more information or any additional questions, please contact our customer support. Return Merchandise Authorization (RMA) Procedures 1. All returns must have a Return Merchandise Authorization RMA for processing. Please e-mail us in [email protected] to obtain approval as well as the RMA. RMA are only valid for thirty (30) days (postmarked by or carrier posted by the 30th day). 2. Include RMA on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Packages without a RMA will not be accepted. 3. Shipped within thirty (30) days: Products must be returned within thirty (30) days after the issuance of the RMA. Packages received after the 30th day will not be accepted and will be returned to the customer. 4. Repack in original packaging: Enclosed everything originally received, including all manuals and related materials. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products must be returned 100% complete, including all components, original boxes and packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer.

We use three different couriers. We use Hong Kong Airmail for standard shipping, which will be delivered in your country by your local or government postal agency, such as USPS, Royal Mail etc. We also use either DHL or UPS or EMS for express shipping. You may choose what courier you wish to use during checkout. Please note that delivery costs will differ depending on the options you choose and the cost of the items you are paying for.

If you chose standard or free shipping, unfortunately your item cannot be traced once it has been dispatched. The postal service does not provide tracking details for these packages and neither we nor yourself can track them once they have left our warehouse. However, if you do have any concerns not related to tracking, please raise a ticket with us by clicking here to get in touch. email:[email protected]

Generally, we would recommend allowing at least 10 days for all items in your order to arrive. Each item is dispatched separately so may arrive a few days apart – even when sent at the same time. If 15 days have passed and your items have still not arrived please contact us. email:[email protected]

We will try our best to control the products shipped in good quality to our customer.Please no dispute or claim on Paypal, that will take more time for both of us to deal with some cases; Non-defective items Return Policy All The amazool.com products, may be returned to us whatever the reason within 7 days after receiving your order. However, depending on the reason, we reserve the right to refuse to refund the shipping costs that will pay for sending the products back to us. Items should be returned in their original product packaging. If you decide to return a product because you do not want it anymore, you may return it and we will refund your order completely except for the shipping costs. The refund will be effective as soon as we receive your parcel. We will not refund the shipping costs that you pay for sending the products back to us. You may return non-defective items within 7 days of purchase. (Less shipping charges and 15% restocking fee) If you took advantage of a "free shipping" offer you will be charged $5.00 (minimum,Hong Kong Airmail) or actual shipping(Free Express Shipping fee) + 15% restocking fee for non defective returns. Non-defective items returned after 7 days and up to 30 days will be charged a 25% restocking fee. Non-defective itemx retuned after 30 days will not be Acceptable. Defective items Return Policy You may return any defective item within 30 days of delivery for a full refund or an Exchange. Items should be returned in their original product packaging. Customer need to send the products back to us, when we receive the original products, we will refund full money to your PayPal Account within 24 hours. If we accidentally included an incorrect product in your order, you may send it back to us in order to get a refund or an exchange. The exchange or refund will be effective as soon as we receive the parcel. If you returned 100% of the order contents and wishes to get a refund, we will refund the original shipping costs too, otherwise we will only refund the value of the product(s) you returned to us. In addition, we will refund the shipping costs that you paid for sending the product back to us, but we will only accept to do so if you sent the parcel using standard shipping. Express or fast shipping will not be refund. We will only refund up to £5 on return shipping costs. An official invoice from the carrier must be provided in order for you to obtain the refund. In the case of a product exchange, we will refund the return shipping costs in the same manner, and you will receive a new parcel without having to pay the shipping fee again. We will only use regular shipping to send a replacement product to you, unless you are willing to pay for the express shipping fee, in which case you should contact our customer support. We will not accept to exchange or refund a product if it was damaged or broken by you or if it suffered damage anything directly or indirectly caused by you. To establish whether or not you may return a product to us, please contact our customer support. Replace and Exchange Products with quality problem in 30 days of delivery can be returned for replaced. Customer need to send the products back to us, when we receive the products, we will replace new ones and ship back. We will pay shipping fees for the replaced products we ship to the customer. Your Attention: Placing an order on Amazool.com implies that you are fully aware of these conditions and that you agree with them without reserve.